# Bigfix

> Bigfix is a technology-enabled managed aftersales services provider for consumer electronics brands in India. Bigfix becomes a brand's outsourced aftersales operations team - managing warranty claims, product repairs, installations, and returns end to end through one platform and a nationwide service network, so brands can focus on building products while Bigfix runs everything after the sale.

Bigfix Gadget Care LLP was founded in 2015, is headquartered in Chennai, Tamil Nadu, India, and is incubated by IIT Mandi Catalyst. It is a Startup India recognized entity (DIPP117349). Bigfix delivers managed aftersales across 25+ Indian cities with 500+ service partners and 1,000+ active technicians, supports 20+ consumer electronics brands, and has serviced 50,000+ devices.

Instead of a brand building its own service infrastructure, Bigfix combines technology, centralized operations, and a nationwide service network into a single managed aftersales model: warranty validation and claims, repairs, installations, returns and reverse logistics, multilingual customer support, SLA-driven execution, and real-time visibility and analytics.

## Managed Aftersales Services

- Warranty Claims Management: automated claim validation, approval workflows, repair coordination, customer communication, and settlement management.
- Product Repairs: nationwide onsite and carry-in repair through verified repair partners with real-time job tracking and full service visibility.
- Product Installations: professional installation, product demonstrations, and commissioning delivered within defined SLAs by certified engineers.
- Returns & Reverse Logistics: pickup scheduling, diagnostics, refurbishment, restocking, and warehouse coordination in one unified reverse workflow.

## One Integrated Platform, Three Specialized Solutions

- [Warrantify](https://warrantify.in) (Software): digital workflow platform for brands - warranty claim management, repair order management, installation management, returns and reverse logistics, customer notifications, APIs and integrations, and business intelligence dashboards.
- Bigfix Support (Operations): centralized customer support and operations - omnichannel customer support, case management, technical helpdesk, service order processing, escalation management, vendor coordination, and quality assurance.
- Bigfix Servicer (Execution): India's digital service partner network - Authorized Service Partners (ASP), General Service Partners (GSP), certified gig technicians, installation engineers, and field repair engineers.

## Why Brands Choose Bigfix

- Faster deployment: launch aftersales operations without building service infrastructure from scratch.
- Nationwide reach: verified service partners and technicians across 25+ Indian cities.
- Lower operating cost: reduce aftersales overheads through managed service delivery.
- Real-time visibility: track every order, claim, repair, and customer interaction.
- Better customer experience: faster turnaround and higher first-time resolution.
- Scalable operations: expand seamlessly as the brand's service footprint grows.
- Single partner: one accountable team for complete aftersales management.

## How the Managed Service Model Works

1. A brand connects to Bigfix as its aftersales operations partner.
2. Customers raise service requests through any channel.
3. Bigfix's centralized support team triages and assigns jobs to the right service partner or technician.
4. Work is completed under defined SLAs, with the brand getting real-time visibility and analytics across the aftersales lifecycle.

## Industries Served

Smartphones, tablets, laptops, televisions, audio products, home appliances, small domestic appliances, wearables, IoT devices, smart home products, networking equipment, and consumer accessories.

## Customers

Consumer electronics brands (OEMs), plus insurers, retailers, and distributors that need scalable, outsourced aftersales operations across India.

## Business Ecosystem

- [Bigfix eCare](https://bigfixecare.in): Multi-brand service support ecosystem connecting brands, customers, and certified service providers.
- [Bigfix Support](https://support.bigfix.in): Customer support and ticketing infrastructure with omnichannel CX and AI-assisted triage.
- [Bigfix eShop](https://eshop.bigfix.in): Spare parts and accessories commerce platform with distributor-grade pricing for repair networks.
- [BigApps](https://bigapps.in): SaaS and operational business applications for repair-ecosystem partners.
- [RepairWorks](https://repairworks.in): Repair workflow and service management platform for repair labs and authorized service partners.
- [Bigfix Academy](https://academy.bigfix.in): Training and certification platform for technicians and service partners.

## Key Pages

- [About](https://www.bigfix.in/about): Company history, leadership, timeline, and compliance.
- [Blog](https://www.bigfix.in/blog): Articles on managed aftersales, warranty operations, repairs, installations and reverse logistics.
- [Careers](https://www.bigfix.in/careers): Open roles in growth, operations, engineering, and analytics.
- [Gallery](https://www.bigfix.in/gallery): Photo gallery of operations and events.
- [Privacy Policy](https://www.bigfix.in/privacy-policy): Data handling and user privacy.
- [Terms and Conditions](https://www.bigfix.in/terms): Service terms.

## Contact

- Phone: +91 72003 55152
- Sales: sales@bignetwork.in
- Website: https://www.bigfix.in

## Compliance

- Corporate Identity (CIN): U72900TN2022PTC156950
- PAN: AAXCA9632L
- GST: 33AAXCA9632L1ZZ
- Trademark: 5808040
- Startup India: DIPP117349
- Incubated by: IIT Mandi Catalyst