Managed Aftersales Services

Build Great Products. We'll Manage Everything After the Sale.

Technology-enabled managed aftersales services for consumer electronics brands across warranty claims, repairs, installations and returns. Bigfix becomes your outsourced aftersales operations team - intelligent software, multilingual support, and India's largest verified service partner network.

One platform. One network. Complete aftersales management.

Technology-driven workflows
Nationwide repair & installation network
Centralized multilingual support
Real-time visibility & analytics
SLA-driven operations
Single partner for complete aftersales
Request a Proposal
+91 72003 55152www.bigfix.in
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Bigfix Operations
BF
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Today
1,284
Service jobs processed
Requests
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Active RequestLive
Smart TV 55" Repair
Order #BF-8924 - Mumbai
Technician assigned78%
RK
Rahul Kumar
Certified Technician - 4.9 stars
AI Matched
SLA Met
98.6% on-time
AI Routing
Smart dispatch

Trusted by India's leading electronics brands, insurers, and retail platforms

AckoAjeeviAmazonAssurantBeetelBhartiBlubirchBolttechCorporate WarrantyICICIIngram MicroJCBLLRP CaptivatorsOneAssistOnsitegoTechGuardGoWarrantyYexahAssurifyAckoAjeeviAmazonAssurantBeetelBhartiBlubirchBolttechCorporate WarrantyICICIIngram MicroJCBLLRP CaptivatorsOneAssistOnsitegoTechGuardGoWarrantyYexahAssurify
Why Leading Brands Choose Bigfix

Scale aftersales without building a service team.

We help brands reduce operational costs, improve customer satisfaction, and scale aftersales operations without investing in large internal service teams.

Technology-driven workflows
Nationwide repair & installation network
Centralized customer support
Real-time visibility & analytics
SLA-driven operations
Single partner for complete aftersales management
One Integrated Platform

One integrated platform. Three specialized solutions.

Three connected layers - software, operations, and execution - engineered to work as one product, so brands can outsource their entire aftersales operation from claim to closure.

Software

Bigfix Warrantify

"Digital workflow platform for brands."

A cloud-based platform enabling brands to digitally manage warranty claims, repairs, returns, installations, approvals, and service analytics through a single dashboard.

  • Warranty Claim Management
  • Repair Order Management
  • Installation Management
  • Returns & Reverse Logistics
  • Customer Notifications
  • APIs & Integrations
  • Business Intelligence Dashboard
// claim #8924
status: "Validated"
device: "Smart TV 55"
warranty: true
Auto-approved
Explore Bigfix Warrantify
Operations

Bigfix Support

"Centralized customer support & operations."

A dedicated multilingual back-office team that manages every service request from customer interaction to job completion while ensuring SLA compliance.

  • Omnichannel Customer Support
  • Case Management
  • Technical Helpdesk
  • Service Order Processing
  • Customer Escalation Management
  • Vendor Coordination
  • Quality Assurance
Active Orders tracking
TriageOrder #1024
AllocatedOrder #1025
In ProgressOrder #1026
Explore Bigfix Support
Execution

Bigfix Servicer

"India's digital service partner network."

A technology-enabled network of authorized service centres, independent repair businesses and certified gig technicians delivering nationwide service coverage.

  • Authorized Service Partners (ASP)
  • General Service Partners (GSP)
  • Certified Gig Technicians
  • Installation Engineers
  • Field Repair Engineers
Explore Bigfix Servicer
Managed Services

End-to-end managed aftersales services.

Bigfix orchestrates the complete aftersales journey - from customer request to service completion, every interaction is monitored, measured and continuously optimized.

Warranty Claims

Automated claim validation, approval workflows, repair coordination, customer communication and settlement management.

  • Digital warranty lifecycle
  • Faster claim turnaround
  • Lower cost-per-claim

Product Repairs

Nationwide onsite and carry-in repair services performed through verified repair partners with complete service visibility.

  • Onsite & carry-in coverage
  • Verified repair partners
  • Real-time job tracking

Product Installations

Professional installation, product demonstrations and commissioning services delivered within defined service level agreements.

  • SLA-driven scheduling
  • Demo & commissioning
  • Certified installation engineers

Returns & Reverse Logistics

Pickup scheduling, diagnostics, refurbishment, warehouse coordination and reverse logistics managed through a unified workflow.

  • Pickup & diagnostics
  • Refurbishment & restock
  • Unified reverse workflow
Why Bigfix?

Technology + Operations + Nationwide Service Network

We don't simply connect brands with service centres - we orchestrate the complete aftersales journey, monitored and optimized end to end.

Faster Deployment
Launch aftersales operations without building service infrastructure from scratch.
Nationwide Reach
Verified service partners and technicians across 100+ Indian cities.
Lower Operating Cost
Reduce aftersales overheads through managed service delivery.
Real-Time Visibility
Track every order, claim, repair, and customer interaction.
Better CX
Faster turnaround and higher first-time resolution rates.
Scalable Operations
Expand seamlessly as your service footprint grows.
By the Numbers

Powering India's aftersales ecosystem.

A decade of building the digital and physical infrastructure consumer electronics brands rely on for repair, warranty, and service lifecycle operations across India.

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Devices Serviced
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Service Partners
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Active Technicians
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Cities Covered
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Brands Supported
Industries

Consumer Electronics We Support.

Smartphones
Tablets
Laptops
Televisions
Audio Products
Home Appliances
Small Domestic Appliances
Wearables
IoT Devices
Smart Home Products
Networking Equipment
Consumer Accessories
Business Outcomes

Measurable results, across every metric.

A fully managed aftersales ecosystem designed to move the numbers that matter to consumer electronics brands.

Reduce operational costs
Run aftersales as a managed service instead of a large internal team.
Increase first-time resolution
Right technician, right part, right visit - more jobs closed on the first attempt.
Improve customer satisfaction
Faster, more transparent service lifts CSAT and brand loyalty.
Faster warranty turnaround
Automated validation and approval workflows compress claim cycles.
Nationwide service coverage
India's largest verified partner network reaches every service pin code.
Real-time service visibility
Live dashboards and analytics across every claim, repair and installation.
Predictable SLA performance
SLA-driven operations with monitored, measurable outcomes.
Scalable operations
Grow your service footprint without increasing internal headcount.
How It Works

A simple managed service model.

One request, one accountable partner - software, operations and execution working as a single system from request to resolution.

01

Customer Raises Request

A warranty claim, repair, installation or return is initiated through any channel.

02

Bigfix Support Processes

Our centralized operations team validates, coordinates and manages the service request.

03

Bigfix Servicer Executes

The nearest qualified service partner performs the repair or installation.

04

Bigfix Warrantify Tracks Everything

Brands receive real-time dashboards, analytics and complete visibility throughout the lifecycle.

The Bigfix Business Ecosystem

One ecosystem. Every aftersales workflow.

Six interconnected platforms power the Bigfix network - from service support and repair workflow to spare-parts commerce, training, and operational SaaS - unified into one device lifecycle ecosystem.

eCare
Multi-brand Service

Bigfix eCare

Multi-brand service support ecosystem - a unified care infrastructure connecting brands, customers, and certified service providers across India.

Visit Bigfix eCare
Support
Ticketing & CX

Bigfix Support

Customer support and ticketing infrastructure - omnichannel CX with AI-assisted triage, escalation routing, and full audit trails.

Visit Bigfix Support
eShop
Spare Parts Commerce

Bigfix eShop

Spare parts and accessories commerce platform - genuine inventory, distributor-grade pricing, and rapid fulfillment for repair networks.

Visit Bigfix eShop
BigApps
SaaS Operations

BigApps

SaaS and operational business applications - modular tools that power finance, HR, and service operations for repair-ecosystem partners.

Visit BigApps
RepairWorks
Repair Workflow

RepairWorks

Repair workflow and service management platform - purpose-built for repair labs, walk-in centers, and authorized service partners.

Visit RepairWorks
Academy
Training & Development

Bigfix Academy

Comprehensive training and certification platform for technicians and service partners - skill development and knowledge management for the repair ecosystem.

Visit Bigfix Academy
Pricing

The Bigfix Ratecard.

Transparent. Scalable. Flexible. Simple per-transaction pricing with no hidden costs — built to scale with your service volume.

Component
Platform Fee
Billed through Bigfix Warrantify
Starts at ₹50* per order / transaction
Managed Services
Billed through Bigfix Support
Starts at ₹100* per order / transaction
Repair / Service Cost
Billed through Bigfix Servicer
At Actuals as per approved estimate
Logistics & Courier
At Actuals pickup & delivery
Minimum Order Quantity
300 transactions per month
Billing Cycle
7 Days Fortnightly
Click here for detailed pricing

*Prices subject to change based on service volume, location, and other factors.|Custom pricing available for high-volume / long-term engagements|Taxes as applicable

Managed Aftersales Partner

Focus on Innovation.
Leave Aftersales to Bigfix.

Deliver faster service, happier customers and stronger brand loyalty through a fully managed aftersales ecosystem designed for consumer electronics brands.

Request a Proposal
Phone +91 72003 55152Email sales@bignetwork.inwww.bigfix.in