The ever increasing complexity of the connected home and office is driving up tech support costs. We provide a cost-effective repair and support solution to our partners under the following programs.
Warranty Service Partner:
Bigfix Gadget Care provides a single window solution to all the needs for warranty support so that brand can ensure that they can focus on their core competence and increase customer satisfaction. Bigfix Gadget Care shall provide warranty services for manufacturers, OEMs, Importers and Online sellers.
Bigfix Gadget Care is an expert in delivering customized solution to its customers across the service value chain - Call Centre Support, Walk-In Service Centres, Field Support, Logistic Support, and Repair Factory.
Bigfix Gadget Care have vision to have 100% distinct service coverage all across India, and hence we keep growing our service network extensively across India and give the very best in class services to all of our prestigious clients.
Bigfix Gadget Care can offer following services for Warranty services:
- Network of professional Gadget Care centres across India
- Centralised L3/L4 Repair facility
- Logistic support for spares distribution
- Logistic Support for movement of products between walk-in-centres and Bigfix Gadget Care L3/L4 repair factory that requires L3/L4 repairs
- Contact centre facilities
- BPM software for complete repair, invoicing and inventory management
Refurbishment Partner :
A very large volume of gadgets - Smartphones and Laptops are being sold by online stores like Flipkart, Snapdeal and others. They receive a good amount of returns. These returns if not cleared fast may result in dead inventory. Bigfix Gadget Care can offer complete repair and refurbishment solution for all gadgets including smartphones and laptops. All products will be refurbished to ‘Grade A’ standard making them easy to remarket and also allowing us to derive the maximum potential in terms of profitability.
We pride ourselves on putting all devices through rigorous tests ensuring they are refurbished to the highest possible standard.
Bigfix Gadget Care can also provide its own warranty on the refurbished product to create a trust for the buyers to purchase these products.
The process involves:
- Check of product for any Physical damage or cosmetic damage.
- Check the all the functions and features of the product.
- Do a complete software upgrade on all the products with the latest OS
- Get the product repaired from the respective authorised service centers since the returned products will under Warranty.
- Get product repaired upto Level 4 where manufacturer warranty is not available
- Do a stringent QC on all the products.
- Box Pack the product once the QC is passed and make it ready for sale
Bigfix Gadget Care has capacity to do any volume of refurbishing jobs all across India so that they can be distributed worldwide for resale in second hand markets or refurbished market.
Insurance Fulfilment Partner:
Mobile phone Insurance business is flourishing in India. Since mobile phones are more prone to accidental damaged or theft, customers prefer to get the mobile phone insured. This has resulted in many companies entering into mobile phone insurance business.
The critical part of the mobile insurance business is back end repair management. Insurance Providers often have to manage multiple service partners with unreliable performance and unclear costs. Bigfix Gadget Care can provide complete service management solutions for any mobile phone insurance company through its web based CRM platform.
Bigfix Gadget Care can offer services PAN India and for all brands of mobile, tablets and laptops. We will provide the following services for mobile phone insurance companies:
- Call centre support
- One stop contact point for all repairs irrespective of brand or location
- Pickup Drop management of the devices
- Getting best quotation for repairs from Authorised service centres
- Handset repairs through authorised service partners after the approval of quotations
- Billing and payment to authorised service centres
Ecommerce Portal Partnership :
For ecommerce companies average revenue per user is one key to increase profitability for each transaction done. We drive preference to reduce no-fault-found returns and improve profit margins? The best way to do so is bundling bigfix.in support plans as value added complementary service resulting in long term customer acquisition.
Software Product Partnership :
For software product companies, average revenue per user is a key to track and increase profitability, as well as repeat purchase/subscription. With the bundling of Bigfix.in support plans to the core product, we assure added revenue streams on the same unique customer.
Retail Partnership :
For Retail Stores, average revenue per user is a key determinant to increase profitability for each walk-in customer at the store. Our Channel Partnership Program is designed to extend our service & repair capabilities to Retail establishments, who will act as our booking and collection agent. We bridges that gap and keep your customers, yours for life. Thereby, increasing their stickiness and loyalty!