Cancellation & Refund

Cancellations will be considered only if the request is made within 48 hours of placing an service order. However, cancellation is possible only if the product has not been picked up by us / possible only if the service technician has not started his course in reaching you..

In case of receipt of damaged or defective product, please report the same to our Customer Service team. The request will, however, be entertained once we have checked and determined the same. This should be reported within 3 days of receipt of the product. 

To cancel your order, kindly mail us at support@bigfix.in

Full payment will be credited back to your bank account within 7 working days.

BigFix.in reserves all rights to cancel any service order for any reason. Orders may be cancelled for the following reasons:

    Location is not within our serviceable range.

    Errors in the details provided(us or customer).

    Problems identified by Credit and Fraud Avoidance department.

In the unfortunate case of an order being cancelled by us, we will keep you posted on the same and 100% of your payment will be credited back to your bank account.